Sunday, June 19, 2011

Now, Dial - A - Doctor

Say goodbye to long waiting lines in hospitals or clinics. Now, when sick, all you need to do is pick up the phone and dial MeraDoctor.

A phone health service, MeraDoctor was launched this April by Dr Ajay Nair, managing director of mHealth Venture India Pvt Ltd. It is the first service in India to offer unlimited phone consultations with a licensed MBBS doctor. The service is available from 8am to 10pm and can be accessed from anywhere in India.

For a sum of Rs300 for a period of three months, MeraDoctor allows up to six members in a family to speak to a doctor over the phone, explain their symptoms and receive medical advice in the form of over-the-counter drugs (details are sent by SMS once the call is completed) or even home remedies. In some cases, when curative advice can’t be given and a physical examination is needed, the doctor will advise the caller on which hospital they can go to and which tests they should get done.

“We encourage them to call us if they don’t understand their test results or what the doctor told them. Our aim is to answer all queries until the caller is satisfied,” explains Nair, who studied medicine at JJ Medical College before heading off to Harvard in the United States to study public health management.

All the doctors at MeraDoctor besides being trained in internationally accepted phone triage protocol, are also taught to offer a friendly ear to each caller. “Some of our calls go on for 45 minutes. We regularly evaluate our doctors on how comfortable they make the patient feel and whether they explain the condition in simple words without jargon, because most doctors don’t do that,” says Nair, who currently has seven doctors working on shifts.

All the doctors are fluent in Hindi, English and Marathi. In addition, every call is recorded to maintain a clinical history of every caller that is referred to the next time s/he calls.

For more information, call 6133 6133 or visit

Source: DNA

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